Frequently Asked Questions

Why Trendphoria?

 

  • Direct Supply from Brand - We are the only platform for business buyers with multiple top brands, supplying directly without any mediator or trader, ensuring better communication and pricing.
  •  Product Pricing –We believe in large scale volumes instead of focusing just on profits, hence we price our products just above manufacturing cost – we mean it 😊. Yet another reason why you get best pricing from us.
  •  Platform for Business Buyers Only - Our platform trendphoria.com is login based and access is restricted to business buyers only, ensuring the wholesale pricing isn’t exposed to retail customers.
  • Buyer Friendly Processes – We always keep striving to develop and setup world class processes, which help our buyers with smooth experience at different stages, i.e. registration and account approval, order placement and payment solutions, order tracking and after sales service.
  • Top Brands - All our brands are well recognized in the market, having built over a million customers base. If you are considering us for your business supply, quality and variety should never be worry for you.
  • Buyer Friendly Processes – We always keep striving to develop and setup world class processes, which help our buyers with smooth experience at different stages, i.e. registration and account approval, order placement and payment solutions, order tracking and after sales service.
  • Customer Service – We identified this as one of the gaps, which motivated us to start Trendphoria! Every complaint/feedback is given highest priority and resolved in 24 working hours. We run a monthly customer satisfaction survey, and inputs shared in the same are considered in process corrections and new processes development.

 

I’m Unable to See the Rates Even After Confirmation of Account Approval.

You should logout and login again to view the rates once the account is approved.

 

How Can I Start & Place My First Order?

If you are a retailer or wholesaler or a reseller, you can visit www.trendphoria.com and create a free business account by clicking on Create An Account option. Once we approve your account, you will be able to see the wholesale rates and allowed to place the order.  It’s as easy to place order as placing on any other online portal. Resellers can give their customers address in shipping option, if they want orders shipped directly to their customers.

 

Is COD (Cash on Delivery) Available?

COD option is available only for domestic orders of above INR 5000. A token amount of 20% of order value needs to be paid in advance for COD orders and the balance is paid on delivery. A fee of 2% is charged on total order value for COD orders. For orders under 5000 we accept payment through debit/credit card, net banking, UPI and PayTm Wallet only. Please select COD with 20% Advance option for COD orders at checkout. Payments of 20% token money needs to be paid directly to company account reflecting after selecting this payment option.

Please note that the payment for all the orders eligible for bulk discount, should be made directly into company account mentioned at checkout. Please select payment option Off-Site Bank Transfer (IMPS/NEFT/RTGS/Cash Deposit) for these orders.

 

Is There Any Quality Guarantee on the Products We Sell?

All our products go through stringent quality checks at different stages of production. However, in an unlikely event of manufacturing defect, products are exchanged free of cost, if reported within the timeline mentioned in return policy.

 

How Much Time Does It Take to Deliver the Order?

Domestic Orders - It takes 2 to 5 working days to deliver single/two pieces order which are dispatched by Air, and 4 to 10 days for bulk orders dispatched through surface. It can take longer in exceptions like strike, heavy rush due to festivals, bad weather, etc.

Exports Orders – Export orders of upto 1000 units are sent by courier and take 4 to 10 days’ time depending on the country. These orders are delivered at the doorstep of the customer. Import duty if applicable, is paid to courier delivery person. For orders above 1000 units, we dispatch through forwarding agents which costs 20% to 50% lower than the courier cost, but customer needs to pay import duty to local authority directly and hire a local agent to seek help in custom clearance and delivery at doorstep.

 

Can We Have Bulk Orders Also Dispatched by Air?

Customers need to inform us in advance for this request as orders are processed automatically through the system once placed on the website. We will process the request manually. Manual requests are processed for order above 50 Units only.

 

How Can a Customer Stay Updated About New Launches or Any Other Update Relevant to Us?

If you are in touch with one of the sales representatives, you can ask her to add your number in broadcast and you can save her number in order to allow WhatsApp to deliver those updates to you. Alternately you can drop a message on +91 8860274274 requesting to get you added in broadcast list. You can also follow our Facebook and Instagram pages to stay tuned about new launches.

 

How Can I Track the Order?

The order tracking details along with carrier name is shared on the contact number mentioned on shipping address and your registered email ID.

 

What is the Return Policy?

Please refer to the link in footer or click here for complete details about return policy.

 

Does Trendphoria Share It’s Contact Details on Dispatched Orders? If yes, What if Our End Customer Tries to Call Trendphoria Directly?

As per the compliance, a mobile number is mentioned along with our address on the shipping label. However, we don’t take sales calls on this number, and the address mentioned on the shipping label is always incomplete ensuring your customers don’t reach us.

 

Does Trendphoria Deliver to Every Pin Code?

We ship orders to over 19000 pin codes all over India and 220 countries across the globe. If any of the national carrier delivers at your address, assume we have covered your pin code too. For domestic orders, you may check service availability at your pincode in this list.

 

Will you be sharing the invoice for every order with end customer as well?

No, we share invoice only with the bulk orders being dispatched to our buyers only. For resellers orders which are dispatched directly to reseller’s customers we don’t send invoice, ensuring your customer don’t come to know about the products wholesale rate.